Return, Refund, and Cancellation Policies

General Guidelines:

• By law, once a prescription has left the pharmacy it may not be returned for resale.

  • If we made an error while filling your prescription, we will refund your costs and the costs charged to your insurance company.

  • A prescription error is ‘any preventable event that may cause or lead to inappropriate medication use or patient harm, such as wrong drug, wrong dose, wrong directions, etc.’

• We are not responsible for:

  • Errors made by the physician/physician staff when ordering your prescription.

  • Failure of the patient to attain the package in a timely manner after delivery.

  • Dissatisfaction with medication due to the chosen flavor, side effects, or lack of efficacy.

  • Errors were made by the patient or caregiver when calling for refills.

• It is your responsibility to inform our staff of adjustments in your therapy, changes in your personal information, change in address, and change in insurance.

  • You may have informed your prescriber of address and insurance changes but they do not routinely forward that information to the pharmacy.

  • In addition, verbal conversations between you and your doctor regarding the use of your medications are not routinely shared with the pharmacist.

  • A prescription will not be refunded more than 10 days after the patient has received the prescription.

• All Prescription/product returns, refunds, or cancellations are at the discretion of the Pharmacist-in-charge at St. Mary Pharmacy Compounding and Medical Supplies

  • All prescriptions authorized for return must be unopened.

  • Any opened prescription containers cannot be refunded.

  • Any cancellation after the medication has been processed will not be eligible for a refund.

  • If you have a question about a received package call us at 352-357-6699 or email us at MyRx@StMaryrx.com to inquire about the contents prior to opening the package.

  • All authorized returns will be credited upon receipt of the return, less shipping costs. Shipping costs will not be credited unless the shipping error was the fault of the pharmacy.

  • All refunds will be issued to the original payment form

• Over-the-Counter Vitamins and Supplements:

  • Our vitamin and supplement manufacturers offer a 100% satisfaction guarantee on all their products. If for any reason you are not happy with a product, you may return the unused portion within 30 days of purchase for replacement with a different product or a full refund (less shipping and handling). Please save your receipt until you are sure the product is right for you.